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Câu 1 / 20

A "FAQ section" on the bank's website stands for:

• A. Fast And Quality
• B. Free Access Queries
• C. Frequently Asked Questions
• D. Financial Advice Quarterly

Câu 2 / 20

"Walk-in customer" refers to:

• A. a customer who books an appointment online
• B. a customer who comes to the bank without an appointment
• C. a customer who only uses mobile banking
• D. a customer who is disabled

Câu 3 / 20

The word "maturity" in a life insurance policy refers to the date when:

• A. the policy ends and the payout occurs
• B. a claim is filed
• C. the policy is purchased
• D. the premium is increased

Câu 4 / 20

"FOREX" is the abbreviation for ______.

• A. Foreign Exchange Rates
• B. Foreign Export Exchange
• C. Foreign Exchange
• D. Free Exchange

Câu 5 / 20

The internal controls were found to be inadequate, _____ significant financial losses for the company.

• A. making
• B. resulting in
• C. leading
• D. causing to