Senior System Analyst (GenAI Experience Preferred) - Hà Nội - TA174

MAJOR ACTIVITIES

1. Research and Trend Analysis:

• Stay updated on the latest developments in Generative AI and relevant IT technologies.

• Identify and evaluate opportunities to apply Generative AI to enhance banking operations, improve customer experience, and optimize processes.

2. Business Requirements Analysis:

• Collaborate with stakeholders across business units and IT to gather, clarify, and validate requirements.

• Analyze existing business processes, identify inefficiencies, and propose AI-driven optimization solutions.

• Provide consultation to ensure business requirements are aligned with strategic objectives.

3.Solution Proposal and Use Case Design:

• Recommend AI-related technology solutions and enhancements to meet business needs.

• Define and prioritize Generative AI use cases in collaboration with cross-functional teams.

• Ensure proposed solutions align with the bank’s digital transformation strategy.

4.  Documentation and Communication:

• Develop and maintain Business Requirement Documents (BRD), process flows, and user stories.

• Present solution designs, implementation progress, and test results to both technical and non-technical stakeholders.

• Maintain updated documentation of business rules, dashboards, and operational guidelines

5. Implementation Support:

• Translate approved business requirements into detailed functional and technical specifications.

• Support solution design, configuration, and integration into the AI platform.

• Coordinate with development, operations, and product teams for smooth deployment in test, pilot, and production environments.

• Provide Level 3 functional support for complex AI-related incidents

6. Testing and Evaluation:

• Develop and review test plans for Generative AI features and related business functions.

• Evaluate AI model performance for accuracy, compliance, and operational readiness.

• Recommend and implement adjustments to improve solution quality and model responses

7. Technical Documentation and Standards

• Maintain detailed functional specifications, system design documents, and integration guides.

• Ensure all system documentation adheres to the bank’s architecture, security, and compliance standards.

REQUIREMENTS Educational Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Business Administration, Data Science, or related field.

• Equivalent professional experience in system analysis and AI-related projects may be considered.

Relevant Experience

• Minimum 3-5 years of experience in IT business analysis or system analysis, preferably in the banking or financial services industry.

• At least 1 years of experience working with AI or Generative AI projects, including defining use cases and collaborating with technical teams.

• Demonstrated experience in translating complex business requirements into functional and technical specifications.

• Proven track record in delivering projects involving process optimization, technology adoption, and cross-functional collaboration.

Relevant Knowledge/ Expertise

• Strong understanding of banking operations, products, and end-to-end business processes (preferred).

• In-depth knowledge of business process analysis, requirement gathering techniques, and system design principles.

• Familiarity with Generative AI concepts, prompt engineering, and AI model evaluation metrics.

• Understanding of system development life cycle (SDLC) and business application life cycle.

• Awareness of IT architecture, security, compliance, and scalability considerations for AI-enabled systems.

• Knowledge of tools for process modeling, documentation, and requirement management.

Skills

• Excellent analytical and problem-solving skills with the ability to identify root causes and recommend effective solutions.

• Strong communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

• Good facilitation skills for workshops and requirement gathering sessions.

• Ability to design clear and precise Business Requirement Documents (BRD), process flows, and functional specifications.

• Effective time management, prioritization, and organizational skills to handle multiple tasks/projects.

• Collaboration skills for working with cross-functional teams, including development, operations, and business units.

• Adaptability to new technologies and changing business needs.

Others

• Proactive, detail-oriented, and quality-focused mindset.

• “Can-do” attitude with resilience in problem-solving and decision-making under pressure.

• Ability to work independently while maintaining team alignment.

• English proficiency in reading and writing (mandatory), speaking and listening (preferred).

• Commitment to self-development to stay up-to-date with emerging technologies and AI trends.

PERKS & BENEFITS

• Attractive compensation package with competitive, performance-based salary and bonuses, totaling 14–18 months of income per year.

• Holiday and Tetr bonuses in accordance with the Bank’s prevailing policies.

• Preferential loan programs offered based on the Bank’s policy at each period.

• Enhanced annual leave entitlements aligned with job grade and position level.

• Full statutory insurance coverage, plus VPBank Care insurance tailored to employee grade and length of service.

• Opportunity to work at a pioneering Bank applying AI & ML to enhance business value across a diverse ecosystem including Banking, Finance, Securities, Insurance, and more.

• Career development in a leading data-driven environment, participating in large-scale big data projects and initiatives that continuously deliver added value to customers.

• Access to training programs aligned with the competency framework for each position.