Sales Team Leader - Unsecured Lending (Hanoi/Ho Chi Minh) - TA161

Job Description:

1. Planning

• Participate in proposing and developing plans to implement direct sales activities within the assigned customer segments, products/services, and regions to meet budget and sales targets for both existing and new customers.

• Build and manage sales funnels for each sales role within the team to ensure business targets are achieved.

2. Sales Execution

• Lead sales staff in acquiring new customers through activities such as booth activation, roadshows, teabreak events, company presentations, QR code placement, ensuring alignment with each employee’s capability.

• Implement marketing programs and promote product/service sales (cross-selling/upselling), optimizing approaches to potential customers to maximize business performance.

• Coordinate with relevant departments to resolve issues related to processes, products, and documentation within the team.

• Continuously improve sales scripts and methodologies.

• Control the quality of sales dossiers submitted by sales staff; manage sales performance while ensuring compliance with sales regulations.

• Manage and secure customer data in accordance with bank policies.

• Prepare business performance reports and other reports as required by management.

3. Sales Supervision

• Train and supervise staff to ensure compliance with processes and risk control requirements.

• Monitor direct sales activities.

• Oversee and evaluate sales staff performance based on KPIs.

4. Sales Force Development

• Recruit, manage, and train employees to enhance team quality.

• Maintain and update knowledge of products, services, processes, and sales procedures for both customers and the sales team.

• Train and support new sales staff and those with low performance.

5. Other Duties

• Perform other tasks as assigned by the Center Director, Department Head, and in accordance with internal regulations from time to time.

Job Requirements

1. Educational Qualifications

• Bachelor’s degree or higher in Economics, Finance & Accounting, Business Administration, Commerce, Technology, or related fields.

2. Relevant Knowledge/Expertise

• Knowledge of products/services, market trends, industry specifics, and individual customer needs in the banking and financial sector.

• Understanding of banking practices, procedures, legal regulations, risk management policies, and operational processes related to business activities.

• Ability to use customer information management systems (CRM).

3. Skills

• Strong analytical skills; ability to identify customer needs; business acumen and sales opportunity recognition; active listening and effective response to customer inquiries while balancing customer benefits and bank requirements.

• Effective communication skills; ability to gather information and analyze markets and potential customers; strong presentation and coaching skills; fast learning ability.

• Planning, time management, and work management skills.

4. Relevant Experience

• Minimum of 3 years of experience in the banking industry.

• At least 1 year of experience in a managerial role.

5. Required Competencies

• Professional and confident demeanor.

• Proficiency in Microsoft Office.

Benefits

• Attractive and competitive income in the banking and financial services industry:

• Negotiable salary based on capability

• 13th-month salary and year-end performance bonus

• Allowances (lunch, transportation, phone, hazard, seniority, etc.)

• Performance-based incentives

• Monthly/Quarterly/Annual performance bonuses

• Full benefits in accordance with Vietnamese Labor Law and VPBank policies:

• Social, health, and unemployment insurance

• Annual health check-ups

• VPBank Care insurance (24/7 accident insurance, AON health insurance, dependent coverage)

• 14 days of paid annual leave and additional paid leave entitlements

• Public holidays and festive benefits with gifts from VPBank

• Annual company trips

• Additional benefits:

• VPBank staff account with free banking services

• Preferential loan rates for high-performing employees

• Dynamic working environment with career advancement opportunities:

• Performance reviews twice a year

• Annual salary review and exceptional salary adjustments for outstanding employees

• Training and development programs:

• Onboarding training, internal specialized training, and financial support for external short courses

• Participation in company and bank activities:

• Sports events (football, badminton, chess, etc.)

• Cultural programs (Sing & Dance, academic competitions)

• Volunteer activities