[DISTRICT 7] OMNI CHANNEL CONSULTING & HANDLING

• Handle customer inquiries through Omni Chat and digital receiving channels in a timely and professional manner.

• Provide accurate information and appropriate solutions in accordance with Bank policies and procedures.

-Verify customer information and handle requests securely.

• Monitor and follow up on unresolved customer cases within defined SLA.

• Escalate complex cases to relevant teams for further handling.

• Record customer interactions and case details accurately in the system.

• Identify recurring customer issues and provide feedback for service improvement.

• Support other operational tasks assigned by the Line Manager.