Yêu cầu PIN reset thẻ - Part 3 TOEIC Luyện Thi
Tóm tắt nhanh: Khách quên PIN debit card, CSR hướng dẫn 2 cách reset. 3 câu hỏi: old PIN, method, time to complete.
Hội thoại
CSR: Hello, how can I help you today?
Customer (James): I forgot my debit card PIN and need to reset it.
CSR: I can help with that. Do you happen to remember your old PIN at all?
James: I think it was 1234, but I'm not sure.
CSR: That's fine. You have two options for resetting. First, you can do it instantly through our mobile app if you have biometric login enabled. Second, you can visit any branch with photo ID, and we'll issue a temporary PIN same-day.
James: I'd rather come in person for security. How long does the process take?
CSR: About 15 minutes at the branch. We'll reset your PIN, you'll receive a temporary one, and we'll mail a permanent PIN to your address in 3-5 business days.
James: Perfect. I'll come in tomorrow morning.
3 câu hỏi trắc nghiệm
Question 1: What does the customer need to reset?
- (A) Password
- (B) PIN ✓
- (C) Username
- (D) Card replacement
Đáp án: (B) - "debit card PIN".
Question 2: Which option does the customer prefer?
- (A) Mobile app
- (B) Branch (in-person) ✓
- (C) Phone call
- (D) Email
Đáp án: (B) - "I'd rather come in person".
Question 3: How long does the process take at the branch?
- (A) 5 minutes
- (B) 15 minutes ✓
- (C) 30 minutes
- (D) 1 hour
Đáp án: (B) - "About 15 minutes".
Từ vựng
| Từ vựng | Nghĩa |
|---|---|
| forgot | quên mất |
| PIN | mã PIN |
| reset | đặt lại |
| happen to remember | ngẫu nhiên nhớ |
| not sure | không chắc |
| instantly | ngay lập tức |
| mobile app | ứng dụng di động |
| biometric login | đăng nhập sinh trắc học |
| enabled | được bật |
| visit any branch | ghé bất kỳ chi nhánh nào |
| photo ID | CMND có ảnh |
| issue a temporary PIN | cấp PIN tạm thời |
| same-day | trong ngày |
| in person | trực tiếp |
| security | bảo mật |
| process | quy trình |
| temporary | tạm thời |
| permanent PIN | PIN vĩnh viễn |
| tomorrow morning | sáng mai |
| receive | nhận |
Traps
Bẫy 1: Reset method options
- 2 options: app (instant) hoặc branch (15min + temp PIN).
Bẫy 2: PIN vs password
- PIN cho cards (4-6 digits), password cho online banking (longer).
Bẫy 3: Permanent vs temporary
- "Temporary" issued same-day, "permanent" mailed.
Topic: PIN reset via branch visit với temporary + permanent solutions.
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