Quên mật khẩu reset password - Part 3 TOEIC Luyện Thi

Tóm tắt nhanh: Khách quên password, reset qua email link. 3 câu hỏi: cách reset, yêu cầu, bảo mật.

Hội thoại

CSR: Hello. How can I help?

Customer (Liang): I forgot my online banking password.

CSR: No problem. You can reset it yourself online. On the login page, click "Forgot Password."

Liang: What do I need?

CSR: You'll need to enter your username and email. We'll send a password reset link to your email.

Liang: Is it secure?

CSR: Yes, the link is valid for 30 minutes only, and you must verify with a security question or one-time code sent to your phone.

Liang: What if I don't get the email?

CSR: Check your spam folder. If it's still not there, call us back and we'll reset manually after identity verification.

3 câu hỏi trắc nghiệm

Question 1: What is the first step to reset password?

• (A) Call bank
• (B) Click "Forgot Password" ✓
• (C) Email bank
• (D) Visit branch

Đáp án: (B) - "click 'Forgot Password'".

Question 2: How long is the reset link valid?

• (A) 5 minutes
• (B) 30 minutes ✓
• (C) 24 hours
• (D) 7 days

Đáp án: (B) - "valid for 30 minutes only".

Question 3: What if email doesn't arrive?

• (A) Wait 24 hours
• (B) Try again
• (C) Check spam / call bank ✓
• (D) Visit branch

Đáp án: (C) - "Check your spam folder...call us back".

Từ vựng

Traps

Bẫy 1: Reset method

• Online self-service FIRST - không cần gọi bank.

Bẫy 2: Link expiry

• 30 minutes - industry standard secure.

Bẫy 3: Recovery

• Multiple steps: spam check → call bank → manual verification.

Topic: Password reset online với email link valid 30 minutes.

Luyện ngay bộ đề mô phỏng TOEIC 2026 — 5.000+ câu hỏi, chấm điểm tức thì tại thithu.com/thi-tieng-anh.