Đào tạo sản phẩm mới new product training - Part 4 TOEIC Luyện Thi
Tóm tắt nhanh: Product training Elite Checking tier 4 hours Oct 5 platinum relationship manager. 3 câu hỏi: sản phẩm, thời lượng, ai phải học.
Monologue
(Internal team meeting announcement)
Attention retail and small business teams. We are launching a brand-new product, the Elite Checking account, on October 15. This premium-tier account is positioned for customers maintaining balances of twenty-five thousand dollars or more, or combined deposit and loan relationships exceeding one hundred thousand dollars. To prepare, we are holding a four-hour in-person training session on October 5 in the main auditorium. All branches and small business relationship managers are required to attend, plus telephone bankers and digital specialists. The training will cover pricing, customer eligibility, tier benefits, and cross-selling techniques. A companion product playbook will be distributed by email on October 1. Please bring laptops for the live role-play exercises.
3 câu hỏi trắc nghiệm
Question 1: What product is launching?
- (A) Premium savings
- (B) Elite Checking ✓
- (C) Business loan
- (D) Mortgage
Đáp án: (B) - "Elite Checking account".
Question 2: How long is the training?
- (A) 2 hours
- (B) 4 hours ✓
- (C) 6 hours
- (D) 8 hours
Đáp án: (B) - "four-hour in-person training session".
Question 3: Who must attend?
- (A) Only managers
- (B) Branches and small business RMs ✓
- (C) Customers
- (D) IT team
Đáp án: (B) - "All branches and small business relationship managers".
Từ vựng
| Từ vựng | Nghĩa |
|---|---|
| attention | chú ý |
| launching a brand-new product | ra mắt sản phẩm hoàn toàn mới |
| Elite Checking account | Tài khoản thanh toán Elite |
| premium-tier | hạng cao cấp |
| positioned for | hướng đến |
| maintaining balances | duy trì số dư |
| twenty-five thousand dollars or more | USD 25.000 trở lên |
| combined deposit and loan relationships | quan hệ tiền gửi và vay kết hợp |
| exceeding one hundred thousand | vượt quá USD 100.000 |
| four-hour in-person training | đào tạo trực tiếp 4 giờ |
| main auditorium | hội trường chính |
| relationship managers (RMs) | chuyên viên quan hệ khách hàng |
| required to attend | bắt buộc tham dự |
| telephone bankers | nhân viên ngân hàng điện thoại |
| digital specialists | chuyên gia số |
| pricing | giá cả |
| customer eligibility | điều kiện khách hàng |
| tier benefits | quyền lợi theo hạng |
| cross-selling techniques | kỹ thuật bán chéo |
| companion product playbook | sách hướng dẫn sản phẩm đi kèm |
| distributed by email | phân phối qua email |
| role-play exercises | bài tập đóng vai |
| bring laptops | mang laptop |
Traps
Bẫy 1: Product
- Elite Checking, không phải savings hay loan.
Bẫy 2: Training length
- 4 hours, không 2 hoặc 6.
Bẫy 3: Audience
- Branches + SB RMs (+ telephone/digital), không managers only.
Topic: Elite Checking training 4 hours Oct 5 retail and SB RMs.
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