Báo mất thẻ - Part 3 TOEIC Luyện Thi
Tóm tắt nhanh: Khách gọi báo mất debit card ngay khi phát hiện. 3 câu hỏi: when lost, recent transactions, replacement card.
Hội thoại
CSR: Hello, Premier Bank. How can I help?
Customer (Linda): I just lost my debit card and need to block it immediately.
CSR: I'm sorry to hear that. I'll block it right away. May I have your full name and account number?
Linda: Linda Chen, account ending 4421.
CSR: Thank you. Now, do you recall any recent transactions in the last 24 hours?
Linda: I used it yesterday at a coffee shop for USD 12. That's the only transaction.
CSR: OK, that should be the only pending charge. We'll reverse it if needed. Are you still in the city where you lost the card?
Linda: Yes, I'm worried someone might use it.
CSR: Don't worry — the card is now blocked and no transactions will go through. I can also issue a replacement card. It will arrive in 5-7 business days at your registered address.
Linda: Perfect. Thank you so much.
3 câu hỏi trắc nghiệm
Question 1: When did the customer last use the card?
- (A) Today
- (B) Yesterday ✓
- (C) Two days ago
- (D) Last week
Đáp án: (B) - "I used it yesterday".
Question 2: What was the last transaction amount?
- (A) USD 5
- (B) USD 12 ✓
- (C) USD 25
- (D) USD 100
Đáp án: (B) - "USD 12".
Question 3: How long until the replacement card arrives?
- (A) Same day
- (B) 1-2 business days
- (C) 5-7 business days ✓
- (D) 14 business days
Đáp án: (C) - "5-7 business days".
Từ vựng
| Từ vựng | Nghĩa |
|---|---|
| lost my card | mất thẻ |
| block | khóa (thẻ) |
| immediately | ngay lập tức |
| right away | luôn |
| full name | họ tên đầy đủ |
| account number | số tài khoản |
| recent transactions | giao dịch gần đây |
| in the last 24 hours | trong 24 giờ qua |
| coffee shop | quán cà phê |
| pending charge | giao dịch đang chờ |
| reverse | đảo ngược, hoàn |
| in the city | trong thành phố |
| worried | lo lắng |
| someone might use it | ai đó có thể dùng |
| no transactions will go through | không giao dịch nào thực hiện |
| issue a replacement | phát hành thẻ thay thế |
| registered address | địa chỉ đã đăng ký |
| arrived | đến |
| blocked | bị khóa |
| reverse | hoàn, đảo |
Traps
Bẫy 1: Recent transaction timeline
- "Yesterday" - đừng nhầm "Today" hoặc "Last week".
Bẫy 2: Delivery time
- 5-7 business days = chuẩn industry. Không "overnight".
Bẫy 3: Block is immediate
- "Block right away" - confirm before asking details.
Topic: Lost card emergency với immediate block và replacement.
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